Frequently Asked Questions
What time is check in?
Check-In
4:00 pm
Check-Out
11:00 am
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Need to check in early? Just let us know and we will work with you.
How do I get there from the airport?
Unfortunately our hotel does not have an elevator. We apologize for any inconvenience this may cause during your stay. Please feel free to contact our staff if you have any specific requirements or need assistance with your luggage.
Does the hotel have an elevator?
Unfortunately our hotel does not have an elevator. We apologize for any inconvenience this may cause during your stay. Please feel free to contact our staff if you have any specific requirements or need assistance with your luggage.
Is there parking in the hotel?
The hotel does not have designated parking. There is street parking or neighboring parking lots for a fee per day. We highly recommend taking Uber.
Does the hotel have Wi-Fi?
We have free Wi-Fi, so you can stay connected!
Is breakfast included?
There are many delicious restaurants in walking distance to grab local coffee, pastries, and brunch. We do not offer complimentary breakfast at this time.
Can I book a tour or activity through the hotel?
Puerto Rico has so much beautiful scenery and cultural experiences to offer! For help booking tours and excursions, visit our front desk or contact us directly.
What if I can't get into my room?
Please contact immediately if you have any issues checking in or entering your room. Each room has a door code unique to you to provide safety and ease of check in. No key cards needed!
What does the event floor include?
Our event space offers ample room to connect, teach, and provide flexible options for events of all kinds. Available for events we have our indoor space and outdoor terrace, large Smart TV, tables and seating, two bartops for serving food and drinks, restrooms, and accommodation upon request.
What should I pack?
Puerto Rico's climate year-round is warm, humid, and sunny. We recommend packing light, breathable clothing for both day and night. Linen, thin cotton, and similar materials will help you stay cool and dry during our always-summer conditions!
Are pets allowed?
While we love our furry friends, we don't allow pets inside the hotel. Service animals are welcome, and will need notice prior to check-in.
What is the hotel's cleaning protocol?
We uphold and strive for the highest standard of cleanliness in each and every room. Through our cleaning protocols, rooms are deep cleaned, disinfected, and sanitized prior to your arrival, and following departure. Housekeeping refreshes rooms daily by maintaining tidy bedding, and waste disposal, and providing new towels upon request.
Are there any current travel restrictions?
Please visit the Centers for Disease Control and Prevention’s travel page for current pandemic travel guidelines and regulations. For weather-related information, please refer to the weather service. We are not responsible for weather or pandemic-related travel restrictions.
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For any special needs or requests, please contact us directly, prior to your stay at admin@thelookingglasshotel.com.
Your Puerto Rican
Adventure Awaits.
Embark on unforgettable journeys through the heart of Puerto Rico's natural wonders and cultural gems. Immerse yourself in the lush beauty of our National Rainforest. Wander the historic streets of Old San Juan, where tales of the past come to life in vibrant color. Experience the enchanting glow of the Bioluminescent Bay, a truly celestial spectacle , or unwind on the pristine shores of Flamenco Beach, one of the top beaches in the world.
Dive into the magic of Puerto Rico with our tours. Each experience is crafted to capture the essence of this tropical paradise. Ready to create your own story? Contact us directly to book your journey into the heart of Puerto Rico's beauty.